General Terms and Conditions

General Terms and Conditions with Customer Information

1. Scope
1.1. For the business relationship between S.H Sailing-Retreats, represented by Malena Schulz
and Uta Sophie Hobohm apply exclusively to the following General
terms and conditions in their version valid at the time of ordering.

1.2. You can reach us on weekdays from 9:00 a.m. to 6:00 p.m. by email at

1.3. Consumer within the meaning of these GtC is any natural person who has entered into a legal transaction
for a purpose that is predominantly not of any commercial or commercial
self-employed professional activity (Section 13 of the German Civil Code).

1.4. Deviating terms and conditions of the customer are not accepted unless the customer
Seller expressly agrees to their validity.

2. Offers and service descriptions
The presentation of the services on our website does not constitute a legally binding offer,
but a request to make a booking. Service descriptions in
catalogues, on flyers, on social media and on the websites of S.H Sailing Retreats
have no representation or guarantee.
All offers are valid “as long as the stock lasts” if there is not something in the
otherwise is noted. For the rest, errors are reserved.

3. Ordering process and conclusion of contract
3.1. S.H Sailing Retreats is bound by offers two weeks from receipt at the customer’s place.
The booking contract is concluded when S.H Sailing Retreats accepts the booking
confirmed in writing and this confirmation has been received by the customer.

4. Prices
4.1. All prices stated on the S.H Sailing Retreats website are understood to be
including the applicable statutory value added tax.

4.2. The customer is obliged to pay the price agreed in the contract. If in the contract
only a net price, the customer is nevertheless obliged to comply with the statutory
VAT in the current amount, provided that a statutory
exemption does not intervene.

4.3. The agreed prices are valid from the specified place in the booking contract (home port
the sailing yacht) unless otherwise agreed in the contract.

5. Payment
5.1. During and before the completion of the booking process, the customer may withdraw from the
available payment methods. Customers are informed about the
means of payment on a separate information page or with the
booking confirmation.

5.2. When booking, a deposit of 50% of the total price must be paid 14 days after receipt of the
invoiced. The balance will be paid no later than 4 weeks before the start of the sailing retreat
Due. Is the 1st Day of the booked travel period within 4 weeks from booking, the full travel price is due immediately upon booking. 

5.3. If third-party providers are entrusted with the processing of payments, e.B. PayPal, Klarna and others
General Terms and Conditions.

5.4. If the due date of the payment is determined according to the calendar, the customer has already
by omission of the date in arrears. In this case, the customer has the legal
interest on late payment.

5.5. The customer’s obligation to pay interest on arrears includes the
the organiser shall not claim further damages for delay.

5.6. The customer is only entitled to set-off if his counterclaims
legally established or recognised by S.H Sailing Retreats. The customer can use a
exercise the right of retention only insofar as the claims arising from the same
contractual relationship.

6. Ownership
If the contractually agreed total price is not fully
settled by the customer, S.H Sailing Retreats reserves the right to
retract the booking contract.

7. Warranty and warranty for defects
7.1. The warranty is determined in accordance with legal regulations.

7.2. A guarantee exists for the services only if they are expressly provided

8. Liability
8.1. S.H Sailing Retreats is liable for damages, without prejudice to the
other statutory requirements of claim, the following disclaimers and

8.2. S.H Sailing Retreats is liable without limitation if the cause of the damage is based on intent or
gross negligence.

8.3. Furthermore, S.H Sailing Retreats is liable for the slightly negligent breach of material
obligations whose breach jeopardises the achievement of the purpose of the contract, or for which the
Violation of obligations, the fulfilment of which is the proper execution of the contract
and the customer regularly trusts in compliance with them. In
in this case, however, S.H shall only be liable for the foreseeable damage typical of the contract. S.H
Sailing Retreats shall not be liable for the slightly negligent breach of other than the
duties referred to above.

8.4. The above limitations of liability do not apply in the event of injury to life,
body and health, for a defect after taking over a guarantee and in case of fraudulent
concealed defects.

8.5. Insofar as the liability of S.H Sailing Retreats is excluded or limited, this applies
personal liability of employees, representatives and vicarious agents.

9 Insurance
9.1. S.H Sailing Retreats or their partners/contractors have the necessary insurance
for property, property and personal risks under applicable law. The
Participants are responsible for necessary personal insurance, such as accident, liability,
rescind insurance. Damage caused by intent and coarse
negligence or by breaching the skipper’s instructions, the
commercial insurance. Here, the polluter is liable for the entire

10 Right of withdrawal
Pursuant to Section 312(2) of the German Civil Code (BGB), tour operators are exempted from the obligation to grant a right of withdrawal in the case of contracts for travel services in accordance with Section 651a of the German Civil Code (BGB).

11. Storage of the contract text
11.1. S.H Sailing Retreats sends the customer a booking confirmation with all data
the e-mail address provided by him. With the booking confirmation, but at the latest
start of the sailing retreat, the customer will also receive a copy of the GTC and the instructions for
Start and execution of the sailing retreats. In addition, we store the contract text,
make it inaccessible on the Internet.

11.2. Contract language is German.

12. Final provisions
12.1. The place of jurisdiction and place of performance is Lübeck.

12.2. European Commission Platform on Online Dispute Resolution (Os) for
Consumer: ht
tp:// We are not ready and not obliged
participate in a dispute settlement procedure before a consumer arbitration board.

Courses and sailing retreats
1. Participating in courses and sailing retreats, those who are at least 18 years of age can
conditions of the free-swimming product, is organically healthy and is not subject to any
contagious disease. It is compulsory to wear life jackets.

2. Registration must be made in writing. It is binding and requires the
express written confirmation of S.H. Segel Retreats. The down payment (50% of the
total) must be paid no later than 14 days after the date of the confirmation, which
Remaining payment is due no later than 4 weeks before the start of the trip. The booking is transferable. Is the 1st Day of the booked travel period within 4 weeks from booking, the full travel price is due immediately upon booking. 

3. If the planned number of participants is not reached, S.H. sailing retreats up to two
weeks before the start of the course or the start of the course, entitled to withdraw from the contract. It is also
shall be entitled to participate due to unforeseeable circumstances in the form of higher
violence is significantly aggravated, endangered or impaired. S.H. Segel-Retreats will
appropriate alternative dates. If these efforts are unsuccessful,
refunds the deposit.

4. Cancellation conditions:
4.1 The following fees apply for cancellations of the sailing retreats:
up to 30 days before the start 25% of the total price
up to 20 days before the start 50% of the total price
up to 10 days before the start 70% of the total price
from 5 days before the start 100% of the total price
S.H Sailing Retreats recommends taking out travel cancellation insurance.

4.2 Should the amount of the price increased after booking due to unforeseen circumstances,
the customer has the right to receive the sail retreat within 14 days of receipt of the
information about the increase in the price.

5. Bad weather situations can require several port days. Related
Sail failure does not mean that you are entitled to a refund of the fees. The requirements of the
Skippers must be followed. If a participant does not follow the instructions
or acts repeatedly against the Community interests of the participants, it may
be excluded from further course of the trip or course. In this case, the
Contract. Further legal claims against the crew or participants, as well as H.H. Segel
Retreats do not exist. The crew is also responsible for the cleanliness of the boats.

6. For the sailing retreats, insurance for property, property and
Personal injury completed. The skipper’s instructions must be followed, for the own and the safety of the boat and crew. Damages caused by intent and gross negligence or by violation of the skipper’s instructions are not insured. Here, the polluter is liable for all the damage. If the polluter cannot be identified, the
the entire crew.

7. In order to cover individual risks of the participants in the context of the cancellation, accident, liability and/or luggage insurance, S.H. Segel-Retreats recommends to take special precautions. In particular, a special liability insurance for sailing trips (approx. € 20,-) should be taken out. Recommendations can be obtained from S.H Sailing Retreats when booking. 

8. After booking, participants will receive a crew contract that regulates the details, requirements, regulations and safety regulations on board.

As of: 03/15/2021

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